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An unfinished website
Motor Time had started building its own website, but it was not set up to handle vehicle feeds, leaving an unfinished, non-functional stock presence online.
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Motor Time Group
From an unfinished website to a confidently defended compliance process.
Motor Time Group replaced a stalled website build and no formal complaints process with a fully compliant, defensible sales and aftersales operation, recouping its investment within a couple of months.
01 / Before
An unfinished website and no formal process to fall back on.
Four separate gaps left Motor Time exposed before the partnership began.
Generic terms and conditions
Terms were not bespoke to the dealership’s actual stock profile, leaving gaps in what the team could rely on.
No complaints process
There was no formal process behind complaints, leaving Motor Time exposed and under-confident when issues arose.
Mid-restructure
The relationship began at a pivotal moment while Motor Time was settling into a business restructure.
Unfinished and unprotected
A stalled website build and no compliance framework to rely on.
MYDV steps in
Website completed, bespoke T&Cs and a formal complaints process introduced.
Confident and defensible
Four months in, with the investment already recouped.
02 / What we did
A completed website, bespoke compliance and support from day one.
Four changes, each addressing one of the gaps above directly.
Website completed
Took over the partially built website and completed it with full vehicle feed integration.
Bespoke terms and conditions
Provided terms and conditions bespoke to Motor Time’s actual stock profile.
Formal complaints process
Introduced a defensible, formal process for handling complaints.
Proactive ongoing support
Disclaimers are kept current and updated without Motor Time needing to ask.
Four months in: Motor Time’s investment in the platform was recouped within a couple of months, largely through the compliance framework now backing its aftersales process.
03 / Results
Confidence, savings and room to grow.
The measurable impact of four months working together.
4 months
Length of the partnership at the time of this review.
£2,000/mo
Saved in aftersales issues previously felt undefendable.
~30 vehicles
Current stock profile, under active data-led review.
~2 months
Time taken to recoup the investment.
04 / Feedback
What Motor Time Group had to say.
In the words of Hamza Ahmed, Managing Director.
“MYDEALERSHIPVIEW were recommended to us by another dealership, and we got in touch expecting a software provider. What we got was support immediately, and a genuine partnership from day one. ”
Hamza Ahmed, Managing Director
Client feedback
Additional feedback
“We'd started building our own website, but it wasn't set up to handle vehicle feeds. MYDEALERSHIPVIEW took it over and got it completed properly. On top of that, we were provided with terms and conditions bespoke to our actual stock profile, a proper complaints process, and ongoing support. Honestly, it's been game changing. We're far more confident in our sales processes, our understanding of the CRA, and how we handle complaints, and we recouped our investment within a couple of months. What's really stood out is how proactive they've been with checking in on us and updating our disclaimers without us even having to ask. That's not typical of a DMS or website provider, and it's exactly why it feels like we have an experienced partner and support network behind us, not just a supplier.”
Hamza Ahmed, Managing Director05 / Outcomes that prove it
Outcomes that prove it.
The evidence behind each part of the change at Motor Time Group.
A functioning website, finally
The in-house build had stalled without vehicle feed support.
Proof: full vehicle feed integration completed by MYDV.
Terms that fit the stock
Generic terms left gaps in what Motor Time could rely on.
Proof: bespoke T&Cs matched to Motor Time’s actual stock profile.
Complaints the team can defend
No formal process meant low confidence when handling disputes.
Proof: existing complaints successfully challenged using the new framework.
Compliance that stays current
Disclaimers previously went stale until an issue forced a review.
Proof: proactively updated by MYDV without being asked.
Growing with the data to guide it
Motor Time now uses platform data and metrics to inform a change in stock type, building on the confidence and stability established through the business restructure.
~30 vehicles
Current stock profile, under active data-led review.
Still building the partnership.
Data-led growth
Motor Time Group is using platform data and metrics to inform a change in stock type as part of its ongoing growth plans, building on the confidence MYDV helped establish through the business restructure.